General Resources

This section contains general operational documentation for the Skpr hosting platform, including service-level agreements, disaster recovery plans, change management policies, and migration strategies.

📄️Change Management Policy

Overview of the Skpr hosting platform's change management policy, covering submission, review, approval categories, and closure of change requests.

📄️Disaster Recovery Exercise Engagement

Overview of the collaborative disaster recovery exercise engagement between the Skpr platform team and customers, including stages and document template.

📄️Disaster Recovery Exercise

Report on the Skpr hosting platform disaster recovery exercise, outlining the mock scenario, steps taken, and platform components validated.

📄️Disaster Recovery Plan

Skpr hosting platform disaster recovery plan covering backup retention, recovery scenarios, RTOs, RPOs, and steps for application, platform, infrastructure, and security-level recovery.

📄️Migration Strategy

A 6-step migration strategy for moving existing applications to the Skpr hosting platform, from discovery through to post-launch support.

📄️SLA & Support Priority Levels

Overview of Skpr's 99.95% uptime SLA, maintenance windows, backup schedules, and support priority levels with response times.